FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Do you want to become an agent of COFF?

We are in search of agents in all countries and areas. Please contact us if you are interested.

Can you OEM or ODM?

Yes, we have strong developing team. The products can be made according to your request.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

The manufacturing time is about 60 working days, and the contract will be enforced as soon as we receive the deposit, while the technical files (layout, drawings, flow chart etc) confirmation time shall not be included in the manufacturing time.

What kinds of payment methods do you accept?  

We prefer T/T payment methods.

What is the product warranty?

The Seller is responsible for freely maintaining the main equipments within one year; electrical apparatus element and the quick-wear parts, such as the shaft gland and temperature sensor will be free warranty within six months.

Do you offer installation service?

Yes, we can send engineer to the buyer's factory for directing the installation and adjustment of the equipment.

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